Missing item in shipment

[littlelotuss]

So, it was a Boxing Day order, I ordered a Boscia makeup melter and a couple of other stuff. All the others arrived today and this one is missing, though listed on the invoice. What should I do at this moment?

[MeganBT]

Hi @littlelotuss, 

I'm sorry to hear that an item was missing from your recent order and am glad to see that you have now been assisted by one of our customer service representatives. 

Please send me a private message if I can assist you with anything else. 

All my best, 

Megan 

[littlelotuss]

Come on, no one helps here?