Missing item in order

[AlexaBerky]

Hi there,

I made multiple purchases and had 2 orders combined in one and shipped together. However, I’m missing the item, the Glow Recipe Blackberry Retinol Serum. Both orders show the same tracking number but within the package I received only one. 

I filmed an unboxing video and showed the tracking labels as well. If there’s anywhere I can send it, please let me know.

If there’s anything else I can do/provide, let me know, thank you! 

[keelybt]

@AlexaBerky Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[AlexaBerky]

Sorry for the late reply, I’m unable to reply to your dm for some reason. I’ve started one with you but the app/website keeps generating an error when I try to reply, and I also couldn’t create a new dm to reply to your item replacement message. Thought I’ll tru answering here instead.

Yes, the same address. I've noticed the item is out of stock online. Would it be possible to reship when it's available online again or is pickup in store a possibility, as it shows in stock for my area.

Thank you!

[LaurieBT]

Hi @AlexaBerky, I'm sorry for the trouble! As Keely is currently out of the office, I've just sent you a private message to further assist.