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Post in Customer Support
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yenacho
NEWCOMER I Insider
‎10-29-2017 03:43 PM
‎10-29-2017 03:43 PM

Missing item in online order!

I received my order today and the Sephora Favorites Prime, Set, and Go Kit I ordered did not come. However, on the receipt and tracking, it says that everything has been delivered. I received my Farsali Unicorn Essence and the samples, but not the Prime, Set, and Go. My debit card has also been charged for all items. Thanks for the help! 

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DaneeBT
MOD Rouge
‎10-30-2017 02:03 PM
‎10-30-2017 02:03 PM

Re: Missing item in online order!

Hi @yenacho,

 

I'm sorry to hear this item was missing from your package! I'm going to send you a PM to assist you further.

 

Always,

Danee

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  • ‎10-29-2017 03:43 PM
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