Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing item in my order

Hi! I just received my Sephora package and it says my whole shipment was delivered but i am missing one item. The nars light reflecting foundation. My status says delivered but that item was not found in the package?? If someone can give me info on what to do i would appreciate it! Thank you 

Tags:

Re: Missing item in my order

Hi @jennagrilli,

 

I am sorry about that and I will send you a private message.

 

Best Wishes,

 

Janean

Re: Missing item in my order

Hi! I actually just chatted with a beauty advisor and they are reshipping it! Thank you!

Re: Missing item in my order

@jennagrilli,

 

Thanks for letting me know and I am sorry for the trouble caused. 

3 Replies
Conversation Stats
  • 3 replies
  • 235 views
  • 0 Hearts Given
  • 2 Contributors
testing