Missing item and Sephora refused to refund

[Xiali]

Ordered for same day delivery and an item was missing, the bag was open and it was left on my stoop. Customer service refused to refund or help me.

can someone please help? It’s out of my control that there was a missing item from my order.

[keelybt]

@Xiali I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us privately on Facebook, Twitter or Instagram. 
 

[Xiali]

Thank you, I messaged you!

[Anacelly0510]

Hello friend, did they solve your problem?