Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing Samples??

I recently placed an order to take advantage of the 5 luxe samples promotion and when the package arrived today I was disappointed to find that I hadn't received any samples AT ALL. When I checked my order confirmation it lists all 5 samples, and some of the samples I selected were still being offered for days after my order had already shipped! Did this happen to anyone else?

Re: Missing Samples??

Hi @Meilou,

 

I'm sorry that your samples were missing! I'll take a look now, and I'll send you a private message to assist shortly.

 

Warm regards,

Laurie

1 Reply
Conversation Stats
  • 1 reply
  • 172 views
  • 0 Hearts Given
  • 2 Contributors