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Post in Customer Support

Missing Samples

This is the third time my order has been missing samples + offers. On one of my earlier orders about a month ago one of the offers was to get a free trail size leave in conditioner from sol de janeiro, it was never in the package. I was pretty disappointed about that but didn't write about it. Now this is the third time ive had missing samples and is more disappointed because they were of products I wanted to buy but wanted to try the samples first. Please don't give offers or samples if you are not going to provide them in the package.


Re: Missing Samples

Hi @EmmaAlien,


I'm so sorry about this! I'll send you a message shortly.


Best regards,


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