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Post in Customer Support
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blushingbee23
NEWCOMER I Rouge
‎06-10-2023 05:26 AM
‎06-10-2023 05:26 AM

Missing Samples

I had originally added samples to my cart on my most recent order and they were removed once I checked out. The order shipped but they’re still gone. Is there a fix for this? Really wanted to redeem the 10 free concealers sample offer and another sample as well.

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1 Reply
LaurieBT
MOD Rouge
‎06-10-2023 08:08 AM
‎06-10-2023 08:08 AM

Re: Missing Samples

Hi @blushingbee23,

 

I'm sorry to hear this! Sometimes if you go back during checkout, the samples can be removed and you might need to select them again before placing the order. I'll send you a message shortly.

 

Best,

Laurie 

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1 Reply
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  • 1 reply
  • ‎06-10-2023 05:26 AM
  • 163 views
  • 1 Hearts Given
  • 2 Contributors