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Post in Customer Support
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Missing Samples :(

What makes me purchase from Sephora rather than Ulta are the free samples. While they may not seem like much, I love receiving these samples. It allows me to discover new products to then consider buying in the future. However in my last package I got from Sephora, I didn't receive any samples at all. I am aware that if they run out of the sample you chose, they tend to replace it with another sample, however the fact that I got none was disappointing. I'm about to make another Sephora purchase, should I even bother getting excited about the samples or will they not even come again? 😕

Re: Missing Samples :(

Hi @nellygarccia,

 

I am sorry about that. I will send you a private message.

 

Best Wishes,

 

Janean

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