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Post in Customer Support

Missing Points

**** EDIT- I called Customer Service and they resolved this issue. ****** Hi, I had 700 points and tonight when I went on the app, I noticed thatit says that I have 660 points. I then checked my email and noticed that I had an email from Sephora saying that one of the products that I ordered yesterday is no longer in stock and they took it off my order. But everything else that I ordered just got shipped out. That out ofstock item is a $7 Sephora lipstick. Shouldn’t I have been deducted only 10 points instead of 40 points? No need for a MOD to respond since Customer Service already helped me with this. I just didn’t know how to delete this post so I edited it.

Re: Missing Points

Hi @dennisselisseth, I'm happy to check on this for you! I will PM you shortly for more information.

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