Missing Points/Dollars Spent

[anndreaxo]

Hello - 

I recently shopped in store and scanned my VIB card however the points/dollars spent are not showing up on my account.

My account online shows me having over 2,000 points but the instore receipt says I only have 388 points.

I've only ever had one account, can you please ensure these points/dollars spent are added to my main acct so they count for yearly spent.

I have the in-store receipt if needed.

Thanks,

Andrea 

[LaurieBT]

Hi @anndreaxo,

I'll take a look further and I'll send you a private message to help shortly. 🙂

Best,

Laurie

[JenniferVee6]

Hello, can you please check my account as well. My points deducted this last week for no reason. 

[StephanieBT]

Hi @JenniferVee6, I will PM you in a moment with more information!

[JenniferVee6]

ok thank you!