Missing Package

[alanachoo]

Hello, I placed an order and I have yet to receive it. Sephora sent the package through a service called Deliver-iT and it says it was delivered on 5/31/2024 at 12:03 PM. However, the last update I received was on 6/3/24 @ 11:49 AM saying it attempted to deliver but was unable to due to a missing gate code. I immediately updated the gate code through the link they sent but since then, no other attempt has been made. I would normally brush it off, but my concern is that the shipment status says "delivered" and that this order value is quite high. 

I tried to reach out to Deliver-iT but there phone number doesn't give me an option to talk to a representative nor send in a complaint. 

[Dougee123]

deliver it made my delivery. it does look like they delivered it to the correct address for my package from what i can see in the attached picture.  However, when I got home the package was missing.  Im assuming a neighbor or some stranger snagged it up as I live in a apartment complex.  Sephora hasn't been helpful at all and I had the same issue when trying to contact Deliver it.  Makes me want to never order anything online anymore. Ill be asking my lawyer friend what measure I can take.

[LaurieBT]

Hi @alanachoo,

My apologies! I'll take a look further and I'll send you a message shortly.

Best regards,

Laurie 

[Akviv]

Similar thing happened to be, it just said exception, I updated the code, and I'm hoping they try again soon, but how can I make sure they keep my gate code in case I order more from them? It is the first time this happens to me.

[DaneeBT]

@Akviv I'll be happy to look into this for you. It looks like your private messages are currently turned off. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[Akviv]

It's not letting me message you either, it keeps saying error and I do not know how to turn on the messages, I will try the live chat tomorrow morning! If not I'll try again messaging you!

[DaneeBT]

@Akviv you can adjust your preferences in your settings! If you're still unable to send me a PM and adjust your preferences, please contact us via phone or via our live chat for further assistance. Thank you!