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Post in Customer Support
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Missing Package

Help!

I placed an order recently but I never received it. The OnTrac website says it was delivered to me and signed but that did not happen at all. My order is $700 and I do not know what to do now. Please help!

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Re: Missing Package

Hi @j4ckkkk

 

I'm sorry to hear you haven't received your package! I will send you a PM.

 

Always,

Danee

Re: Missing Package

This happened to me at least three times now. Today being the recent.  Still have to phone tomorrow to complain. Makes my blood pressure rise every time this happens. Hello Sephora, can you please do something about your delivery? This is not acceptable! My friends and I haven’t experienced this when Canada Post was doing the delivery.

Re: Missing Package

Hi @CommasColoursCo

 

Oh no! I will send you a PM to assist.

 

Always,

Danee

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