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Post in Customer Support
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Missing Package?

I ordered last and week and I see the tracking shows it was delivered today. I see the photo but it’s not where it was supposed to be. It wasn’t there at all and I checked in with my neighbours as well.

 

I didn’t get the package from my porch immediately because I got an email earlier in the day saying that shipping was delayed and the estimated date was 2 days from now so I wasn’t expecting anything. And no one rang my doorbell or knocked once it was dropped off.  It looks like it was stolen - should I reach out to the Sephora team or the mail carriers? 

Re: Missing Package?

@jaaaddddeeee I will look into this for you and send you a PM. 

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