Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Missing Package?

I ordered last and week and I see the tracking shows it was delivered today. I see the photo but it’s not where it was supposed to be. It wasn’t there at all and I checked in with my neighbours as well.


I didn’t get the package from my porch immediately because I got an email earlier in the day saying that shipping was delayed and the estimated date was 2 days from now so I wasn’t expecting anything. And no one rang my doorbell or knocked once it was dropped off.  It looks like it was stolen - should I reach out to the Sephora team or the mail carriers? 

Re: Missing Package?

@jaaaddddeeee I will look into this for you and send you a PM. 

1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors