Missing La Mer soft cream in order

[BrandiBut]

I placed an order with the promo la mer soft cream sample was hoping to gift my order with the La Mer Soft Cream sample but the La Mer soft cream was missing in my order. Is it possible to get one shipped out to me? 

[keelybt]

@BrandiBut I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[BrandiBut]

Hi @keelybt apologies for the delayed reply. I had trouble finding the gear icon. I believe private messages should be turned on now. Thank you, in advance, for your time and help! 

[keelybt]

@BrandiBut I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service