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Post in Customer Support

Missing Jo Malone Offer JMLBODY

Hi there,

I received my order in the mail today, and was disappointed to find the Jo Malone Peony & Blush Suede Body Crème + English Pear & Freesia Body & Hand Wash trial size products not in the box.

I only placed an order because Sephora happened to have an offer I was interested in. I also selected a sample of Wood Sage & Sea Salt Cologne from the same brand, but didn't receive it. 


Although I really wanted to try out Jo Malone, I wasn't able to at this time.

Re: Missing Jo Malone Offer JMLBODY

Hi @sca238,


Sorry to hear about this. I'm sending you a PM.



Re: Missing Jo Malone Offer JMLBODY

Same thing happened to me. It's the only reason I made an online order.

Re: Missing Jo Malone Offer JMLBODY

Hi @SunriseMom


I'm sorry to hear that! I'm sending you  PM to assist.




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