Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing Items in Shipped Order

I ordered online and just opened my package to find missing items. I assumed there would be multiple packages, but there isn’t. Checked online to see that it is marked as included in the package yet still empty handed. Ordered 6 items and 2 free samples and THREE (half of the what i actually paid for) were not included… One of the products is sold out now too so now i’m wondering if i’ll even get it. Rare Beauty by Selena Gomez Soft Pinch Tinted Lip Oil Stain Honesty Rare Beauty by Selena Gomez Kind Words Matte Lipstick Fun  Rare Beauty by Selena Gomez Liquid Touch Foundation Brush 

Re: Missing Items in Shipped Order

Hi @kellyjluna I'm sorry to hear that! I'll send you a PM.

1 Reply
Conversation Stats
  • 1 reply
  • 218 views
  • 0 Hearts Given
  • 2 Contributors