Missing Item

[nancyjarufe28]

Sephora has completely failed me as a customer. I placed an order, and 44 items were missing. Despite contacting customer service multiple times, they refused to refund me or resend the items, claiming it was ‘too many.’ I paid for these products, and Sephora essentially stole from me. This is unacceptable, and I will make sure others know about their lack of accountability.

[keelybt]

@nancyjarufe28 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us privately on Facebook, Instagram or Twitter. 

[nancyjarufe28]

In my order number 640815013732, 44 products were missing. The order was divided into two boxes. One box arrived, but the other was missing 44 products.

[nancyjarufe28]

I’m trying to reach out via private message, but when I tap “Send Message,” an error appears on the page. How can I contact you?