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Post in Customer Support
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AdrianMC
NEWCOMER I Insider
‎12-26-2023 01:50 AM
‎12-26-2023 01:50 AM

Missing Cologne Certificate

Today for Christmas i was given a cologne sampler but when cleaning up the wrapping paper the certificate may have been misplaced and now missing. is there anyways i can receive a new certificate or return the gift set for a new one?

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DaneeBT
MOD Rouge
‎12-26-2023 11:34 AM
‎12-26-2023 11:34 AM

Re: Missing Cologne Certificate

Hi @AdrianMC I'm so sorry! Regretfully, the fragrance vouchers cannot be replaced if lost or stolen. 

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AdrianMC
NEWCOMER I Insider
‎12-26-2023 01:57 AM
‎12-26-2023 01:57 AM

Re: Missing Cologne Certificate

if i can not receive a new voucher what other options are available?

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  • 2 replies
  • ‎12-26-2023 01:50 AM
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