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Post in Customer Support

Missed Birthday Gift

Hi! I missed my birthday gift, because the email went into my promotions and I got no further notification. Is there any way I could redeem those points now? It's been a few months. My birthday was in March. I only just saw the notice on the website when I was purchasing new makeup!


Re: Missed Birthday Gift

Hi @JMickey317 Please contact us via phone at 1-877-737-4672 or via our live chat prior to submitting your merchandise order of $25 or more so we can make sure your gift is included. Thanks! 

Re: Missed Birthday Gift

I missed my birthday gift as I was out of the country I tried to redeem it and they are telling itโ€™s only on the month of bday ๐Ÿ˜ช๐Ÿฅน

Re: Missed Birthday Gift

I did both chat and called they both stated that it can only be in the month of my birthday.

Re: Missed Birthday Gift

Hi @indypooh, I'll send you a message shortly!  

Re: Missed Birthday Gift

Hi @indypooh,


My apologies! Please call  1-877-SEPHORA (1-877-737-4672) or chat online here > prior to completing your order, so that an agent can add the birthday gift to the order for you. 


Best regards,


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