Merit Highlighter Melted?

[cassycassy]

So i ordered the Merit Beaity highliting balm and i received it unusually mushy and soft. I know this isn’t how the product is supposed to be after my research and viewing of other consumers positive experience with the product. This was espesically weird to me because it’s not hot in the area i live…it’s around 50 degrees. I reached out to MERIT themselves and they said that they were going to talk to their team and try to figure out this issue but from this point they gave me the instructions to handle it with SEPHORA because that is where i purchased the product from. This was somewhat disappointing because I just needed a replacement for the unusable product. And i don’t really have the resources to ship it back, the packaging is gone. 

what do i do now? 

[LaurieBT]

Hi @cassycassy,

I'm sorry to hear this and I'll send you a message.

Best regards,

Laurie