Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results forย 
Search instead forย 
Did you mean:ย 
Post in Customer Support
|

Makeup by Mario stick wonโ€™t twist

My new soft sculpt stick wonโ€™t twist up or down

#makeupbymario 

#softsculptstick 

 

Re: Makeup by Mario stick wonโ€™t twist

I know this is very frustrating

  I never was able to use it.. 

  is there a way for it to work? 

Re: Makeup by Mario stick wonโ€™t twist

Mine has the same issue. I went to kohls Sephora to exchange and said they were not able to exchange because itโ€™s too old. While checking other sticks at the store, several of them had the same issue. Could I get an exchange or a refund? 

#makeupbymario

#softsculptstick

Re: Makeup by Mario stick wonโ€™t twist

Hi @Mascara63 I'm so sorry about that! Our Sephora stores are only able to process returns/exchanges within our return/exchange policy timeframe.

Re: Makeup by Mario stick wonโ€™t twist

Mine did this too. Bought it a while ago but Iโ€™ve only used it a few times. Sephora said thereโ€™s nothing they can do. Such a waste. 

Re: Makeup by Mario stick wonโ€™t twist

Iโ€™m also having an issue with my contour stick not twisting up and down and havenโ€™t had it for long. Could someone assist.

Re: Makeup by Mario stick wonโ€™t twist

@raychellmitch I will send you a PM.

Re: Makeup by Mario stick wonโ€™t twist

Hey I am having the same issue -- @LaurieBT any chance you can issue a refund? I recently purchased the product, thank you!

Re: Makeup by Mario stick wonโ€™t twist

Hi @vebari I see that your item was purchased in store and I recommend reaching out to your local Sephora store for information regarding a return or exchange. Thanks!

Re: Makeup by Mario stick wonโ€™t twist

Just got my Make up By Mario contour stick and it does not twist up or down either ๐Ÿ˜ž I was really excited to finally use it ๐Ÿ˜•

#makeupbymario

#softsculptstick

 

Re: Makeup by Mario stick wonโ€™t twist

Same thing happened to me. Because it was past the return policy date, they told me they couldn't do anything about it, but it's clearly a product defect. 

 

Can someone help?

Re: Makeup by Mario stick wonโ€™t twist

Hi @MillerGirl4,

 

My apologies, I'll send you a message shortly.

 

Best,

Laurie 

Re: Makeup by Mario stick wonโ€™t twist

Hi @JenniMejia,

 

I'm sorry to hear this and I'll send you a message shortly.

 

Best regards,

Laurie 

Re: Makeup by Mario stick wonโ€™t twist

Hi @LaurieBT ! I'm having the same sadly! Could you let me know what to do? Thank you!

Re: Makeup by Mario stick wonโ€™t twist

HI @iryna95 I'll send you a PM to further assist!

Re: Makeup by Mario stick wonโ€™t twist

Hi @LaurieBT 

 

Iโ€™m also having an issue with my contour stick Could you assist me, please? 

Thanks!

Re: Makeup by Mario stick wonโ€™t twist

Hi @Andreacanog,

 

I'll send you a message for more information!

 

Best,

Laurie 

Re: Makeup by Mario stick wonโ€™t twist

I'm also having this same problem. It will no longer twist up or down.

Re: Makeup by Mario stick wonโ€™t twist

Hi @JojoQuin,

 

My apologies! I'll send you a message.

 

Best,

Laurie

Re: Makeup by Mario stick wonโ€™t twist

hey!!! im pretty sure iโ€™ve found the solution!! i have a video posted to my tiktok (user: julianeedsbandaids) that you can go watch if the instructions here donโ€™t make sense:

  1. remove the cap from both ends of the bronzing stick
  2. remove the brush by twisting then pulling while keeping a grip on the black section of the compact (donโ€™t worry it easily goes back on)
  3. pull the top white part (where the contour is) and the bottom black part (where the brush attatches) in opposite directions while twisting the product upwards

tada!!! i really hope this works for other people and wasnโ€™t just a fluke on my part. after you use this solution it should twist as normal. i hope this helps someone!!

Re: Makeup by Mario stick wonโ€™t twist

I tried this. I had to use the end of a makeup brush to make the product go up.  I could then twist it down.  I still couldnโ€™t get it to twist up.  But this was helpful because now I can at least get it up by pushing the black end. 

1 Reply
Conversation Stats
testing