Mail promo not working

[JoyJJoy]

Hello, I received a 20% code in the mail  I am trying to use it in my cart but when I went to check out an error appeared “sorry your promotion has been removed because you’ve exceeded the number of redemptions allowed for this promotion.” I did not use the coupon I only clicked apply to my cart but now I can’t redeem my coupon- can this issue be fixed? 

[DaneeBT]

Hi @JoyJJoy Oh no! It looks like your private messages are currently turned off. Please send me a private message with your registered email address, a clear photo of the mailer, and any other email addresses we may have on file for you or you may contact us via our live chat for assistance. Thank you!

[JoyJJoy]

How do I send a private message?

[DaneeBT]

@JoyJJoy I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings on browser. Thanks! 

[LaurieBT]

@JoyJJoy, you can adjust your private messaging preferences in your Community settings (on the browser only, not the app).