Mail in return denied

[mickmac1999]

Buyer beware when returning products here. I bought $90 worth of shampoo and conditioner that my hair stylist thought would be good for my hair. I used the products ONCE and they made my brittle hair very dry, I also did not like the smell of them. I mailed in my return, and a week later I received an email saying my return was denied. It stated “the product was more than half used”. I used it ONCE. A quarter size!!!! 

I have no returned products here. I’m very confused and I don’t understand. Of course they won’t mail me my products back, then I could gift them to a friend!!! 

[DaneeBT]

@mickmac1999 Sorry to hear about this! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and name of the returned items or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.