Lost

[ganguita2017]

#lostpacakge #stolenpackage , I just want my refund back, I never received my order and was told it was delivered and now Sephora is refusing to give me a refund or reshipment and this is my first time ordering from them. 
I just want to know if I could escalate this and speak to someone higher than the supervisor. 

[keelybt]

@ganguita2017  I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact Sephora privately on Facebook or Instagram. 

[ganguita2017]

@keelybt @My order number is

[keelybt]

@ganguita2017 I removed your order number from your post as we do not allow that information to be shared publicly. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[ganguita2017]

Hello I am not able to access the private message but is there a way to get in contact with someone who can help assist me?