Lost scent certificate

[nsilvano]

Hi, I purchased 5 Men’s Fragrance Samplers for Christmas 2017 for my 5 sons. I just asked them about them, and they said that they thought that they had to turn the whole box in when they redeemed for the big bottle. So, since they wanted to keep all the other scent samples they thought they couldn’t have the big bottle....teenagers?! Anyway...also, 2 of my sons lost their certificate. I just can’t believe that I spent $320 ish dollars for it to go down the drain. 😞 

[DaneeBT]

Hi @nsilvano,

I'm sorry to hear two of your sons no longer have their fragrance vouchers! Regretfully, lost fragrance vouchers cannot be replaced. I'm so sorry about that!

Always,

Danee

[nsilvano]

Ok, thanks. That’s what I thought. What about the one son who does have his?

[HelenBT]

Hi @nsilvano,

For your son that still does have this scent voucher he may redeem it for the scent of his choice that was within his Sephora Favorites set. I recommend contacting the store for their product availability to ensure that it's there so he can redeem it! 🙂

-Helen

[nsilvano]

Thank You Helen! 🥰 Happy New Year!!!🥳