Lost points!

[eliss818]

1. I just logged into my beauty insider account and found that all of my saved points are gone. I have not been shopping much due to the pandemic this past year but have definitely made a Sephora purchase in 2020 and now it says my points are gone as of Jan 1 2021. This is extremely disappointing as I have been saving them and never got a notification from Sephora that they were due to expire? Especially with a pandemic going on?? How do I get these point back.. it is really frustrating Sephora and as a loyal customer really defeats the purpose of having and saving this points.

[DaneeBT]

Hi @eliss818,

Points will expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. I'll take a look into this and send you a message. 

Always,
Danee