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Post in Customer Support
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Lost perfume voucher

Hi I have opened a gift on Christmasehich was the perfume sampler kit of Sephora favorites. It came with all of the samples, but no voucher. I was wondering if I could get a voucher? I have the credit card that ordered it and maybe the number if it’s nessesary 

Re: Lost perfume voucher

@savanbah, I'm sorry to hear this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

 

Re: Lost perfume voucher

Hello!

 

I also received the perfume sampler kit from my husband for Christmas. I finally used up all the samples and went to look for the voucher but I think it was accidentally thrown out. It came in the pink fuzzy bag with Valentino, Gucci flora, etc. Purchased for Christmas 2024. Any way I can received another voucher or show that he purchased this item?

 

Michelle

Re: Lost perfume voucher

@michelleribsam I'm sorry to hear that! Unfortunately, the voucher cannot be replaced if lost or stolen.

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