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Post in Customer Support
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Lost Scent Certificate

Hello, I purchased a deluxe perfume sampler, two weeks ago, and  I just realized that I lost my scent certificate. Is there any way you could see that I did not redeem the scent certificate or replace it? I still have the box and all the samples. I hope you can help, thank you!

Re: Lost Scent Certificate

Hi @Shenell77 I will send you a PM to help. 

Re: Lost Scent Certificate

i bought two samplers, one for each son, and my oldest thee his certificate away... any chance you can help?  I have credit receipt.  

Re: Lost Scent Certificate

Hi @kwin77,

 

I'm so sorry, lost scent certificates cannot be replaced if lost or stolen.

 

Always,
Danee

Re: Lost Scent Certificate

I just had a similar experience. Mens sampler purchased but fragrance cert was lost.  Have reciept etc, do I have any options?

Re: Lost Scent Certificate

Hi @lostnfound,

 

Regretfully, scent certificates cannot be replaced if lost or stolen. I'm sorry about that!

 

Always,
Danee

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