Lost Points

[Beebread]

I recently made a purchase online and redeemed 500 points get $10 off my purchase. I returned all items except for one but Sephora didn’t apply the $10 to the item I kept. I think Sephora apply~ $2 off the item I kept… Is this right or do I need to talk to an associate about this? 

[keelybt]

@Beebread I'm sorry to hear that some of the items you purchased aren't working out for you! Return of merchandise purchased with a Beauty Insider Cash Reward will be for the price actually paid after applying the $10 discount. Neither the 500 Beauty Insider Points deducted from your Beauty Insider account, or the $10 discount will be refunded. This information appears in the shopping cart at checkout, and is listed on our website here> https://www.sephora.com/beauty/terms-conditions-beauty-insider#tier-benefit