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Post in Customer Support

Lost Points

I have been shopping at Sephora for many years and had accumulated 700+ points and they expired with no warning! I had been saving the points to use for a larger gift from the rewards bazaar and now only have ~90 points from my most recent purchase. This is really disappointing as a customer and Sephora should do more to notify people about when their points will expire. 


Re: Lost Points

Hi @anna0anna,


Points only expire if there is no activity on an account for 12 consecutive months or longer. To keep the account active, you must make a purchase, redeem a reward, or the birthday gift within a year. I'll look into this further and I'll send you a message.




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