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Post in Customer Support
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kantkaw
NEWCOMER I Vib
‎12-19-2020 06:39 PM
‎12-19-2020 06:39 PM

Lost Points

I lost all 679 points and VIB status. I didn’t purchase or redeem anything but I got removed without any notice. Does anyone know what’s happening? 

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LaurieBT
MOD Rouge
‎12-19-2020 06:46 PM
‎12-19-2020 06:46 PM

Re: Lost Points

Hi @kantkaw,

 

Points only expire if your account has been inactive for 12 consecutive months. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. I'm happy to take a look in more detail and I'll send you a message shortly.

 

Best regards,

Laurie

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  • 1 reply
  • ‎12-19-2020 06:39 PM
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