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Post in Customer Support
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trisha234
NEWCOMER I Insider
‎04-09-2026 08:52 PM
‎04-09-2026 08:52 PM

Lost Package

My package valued at over $300 was never received and Sephora is refusing to assist in any way. I would simply like my refund.

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keelybt
MOD Rouge
‎04-10-2026 07:05 AM
‎04-10-2026 07:05 AM

Re: Lost Package

@trisha234  I'm sorry to hear that and I will be happy to take a look. It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

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Conversation Stats
  • 1 reply
  • ‎04-09-2026 08:52 PM
  • 136 views
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  • 2 Contributors