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Post in Customer Support
Shauncherae
NEWCOMER II Vib
‎01-08-2018 02:56 PM
‎01-08-2018 02:56 PM

Losing patience

I’m losing patience with ordering from The Sephora app. I still haven’t had the points from the order I placed on January 1st, credited to my VIB total. Even though I was promised that the issue would be resolved by now. And I have placed two orders from the Ordinary only have them cancelled soon after.
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SianBT
ALUM II Insider
‎01-10-2018 09:06 AM
‎01-10-2018 09:06 AM

Re: Losing patience

Hi @Shauncherae, 

 

I'm really sorry to hear that you are not seeing the points from a recent order!

 

Sending you a PM to assist further 🙂

 

Bisous, 

 

Sian

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  • ‎01-08-2018 02:56 PM
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