Loose powder everywhere!!

[peridoting]

I was excited, just got my kvd 500p rewards from the mail. Unfortunately saw this huge mess when I opened the box. I found the powder faced down, and at this point semi-frozen powder mess at the bottom of the box. The lid seems to be unscrewed when I got it and then stopper broke loose. it’s unusable at this point, since there’s not much powder I can even salvage 😞

Luckily I opened the box over the table and not much fell into the carpet but still, this was pretty heart breaking to clean up...
(the pic shows the fallout from the powder just from opening the box)

[RichardBT]

Hello @peridoting ,

So sorry to see this. If you are still experiencing issues with this, please send me a PM and I'd be happy to assist!

Cheers,

Richard