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Post in Customer Support
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Logic behind new makeup sample policy?

I can understand that Covid safety is the reason that a customer cannot test or try makeup on in the store. However, can you share the logic or rationale as to why making a few samples of foundation for the customer to take home would be a Covid risk? Sephora has always done that. It seems wasteful for me to buy a full size foundation where the color is questionable and then have to return it. This new policy makes zero sense!!!!

Re: Logic behind new makeup sample policy?

Hi @JBouje,

 

As our stores reopen, testers will be for display only.  We firmly believe that reopening stores without testers and services for the time being is the right decision to protect the safety and health of our entire community. For more information, please visit https://seph.me/WelcomeBack

 

Always,
Danee

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