Log in issues

[DebPaul]

Website is not working properly…..pop up every few minutes, asking me to sign in? After I do sign it, it pops back and asks again…over and over - cannot go to other screens…..I had this happen many months ago, and it is a Sephora issue…..but I would like it corrected. I cannot get to my cart, or my gift cards….really odd. I know I can call CS to place order, but that is not really how I would like to work.

[LaurieBT]

Hi @DebPaul,

I'm sorry to hear this! Please clear the cookies and cache on your browser. You may need to look up how to do this on your specific device. If the issue persists, please also try switching to another browser or the Sephora app. You may send me a private message with your registered email address if you need any additional assistance. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) for assistance. Thank you!

Best regards,

Laurie

[xsJulesxx]

@LaurieBT I stumbled onto this and other complaint posts after experiencing this same issue today. My question is, why is Sephora pushing a 'workaround' onto customers, instead of fixing the problem permanently so that it *doesn't* happen? I should not have to 'clear my cache' every time I want to place an order online. If that is the case, maybe Ulta would rather have my money.

[DaneeBT]

@xsJulesxx I'm so sorry for the trouble you're having logging into your account! It looks like your private messages are currently turned off. Please send me a private message with your registered email address and additional details surrounding the issue or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[xsJulesxx]

@DaneeBT Thanks for the reply, but there's no need for a private chat. My question can be answered publicly so others could also be made aware.

Why is Sephora encouraging its customers to employ a 'clearing cache' workaournd for this login issue, instead of actually fixing the root cause? This is not a new problem and a quick Google search results in plenty of customer frustration. 

[DebPaul]

That has helped, not perfect, but WAY BETTER. Thank you.