Live chat

[Kloe20]

I haven’t been able to use the Sephora Live Chat all week, does anyone know how I can access it? 

[lovepuppysthey]

I lOve rare buety

[Silly321]

Hi, 

I got an email to fill out a form to get 150 insider points, and I finished the form, when I checked though I didn't get the points.

[LaurieBT]

Hi @Silly321,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie 

[Silly321]

also I'm new to the chat, Hiiiii

[LaurieBT]

Hi @Kloe20,

I apologize for the trouble, and you may need to keep the chat page open for a few minutes until it becomes available.  

Best regards,

Laurie

[lovepuppysthey]

Hi guys I am new to the chat!

[Kloe20]

Ok thanks for the reply but I don’t have the option to open the chat, the icon is just completely gone.

[DaneeBT]

@Kloe20 on the app, please select your name at the bottom, then scroll down to the bottom where it says "Customer Service"! 

On desktop, you can access our live chat here > https://www.sephora.com/beauty/customer-service 

[Wendett]

it still says that it is unavailable. I received all the gifts, but the actual item which I bought is missing. It's a disaster....

[DaneeBT]

@Wendett Oh no! I'll send you a PM.