Live chat service unavailable

[brendanr123]

I’m trying to use live chat for an order delivery not arriving but it says unavailable even though it’s within the available time frame what can I do about my order?

[LaurieBT]

@brendanr123, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, you may need to keep the page open until the next agent becomes available. Thank you!