Live Chat Unavailable?

[Sheepmommy]

It says that the Live Chat is currently unavailable? 

[keelybt]

@Sheepmommy If all chat agents are occupied, it will show live chat as unavailable.  It looks like your private messages are currently turned off. If you'd like to be assisted here, please send me a private message with your inquiry or you can contact us by phone at 1-877-737-4672. 
 

[donthavenick]

Hi my customer service chat has been off all day even though I've chated before and I'm starting to wonder if I've been banned for some reason.

[DaneeBT]

@donthavenick Sorry for the confusion. If our Live Chat is showing as unavailable during our business hours, I recommend waiting a few moments to see if it becomes available. If it does not, that means all agents are assisting other clients. 

It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your inquiry or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.