Live Chat Unavailable

[maxosaxo]

I'm trying to contact customer support over an issue with my order and the option for live chat in unavailable all day.

[bonnster95]

Every time I need support the chat unavailable online or in the app. Fix your problem Sephora. Or create a ticket system. This is ridiculous.currently it is 12:54 pm ct (10 am pt), well within the business hours of your support.

[keelybt]

@bonnster95 I'm sorry to hear that you are having trouble accessing live chat and I will share this feedback. If you still need assistance, you can post your inquiry here. 

[SephoraNoob1]

I have the same problem with Chat being unavailable all week even after staying on the same page during "Chat" hours. I have a package that shows "On the way" from the last 14 days which was supposed to be delivered on Nov 12 & I believe the package is lost. 

[keelybt]

@SephoraNoob1 I'm sorry to hear that!   It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app. 

[habibi123]

My live chat  isnt working, I didnt recieve my order and it says delivered I have been waiting for a few days now to chat but it still says unavailable. I even waited on the page for a long time and it didnt do anything

[LaurieBT]

@habibi123, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Best,

Laurie

[habibi123]

I have sent you a message with the order number please lmk what the next steps would be its been 4 days since it said delivered but nothign has shown yet. @LaurieBT 

[DogMom1910]

Has anybody had any luck reaching Sephora live chat? I've received an online order with an open box and exploded items.  I have been unsuccessful reaching an agent. 

[LaurieBT]

Hi @DogMom1910,

You might need to keep the chat page open for a few minutes until it becomes available. I'm so sorry to hear about your order and I'll send you a message.

Best,

Laurie

[sarahkendall10]

I’ve been checking compulsively for the past 5 days .. nothing. They sent me the complete wrong thing TWICE.

[DaneeBT]

@sarahkendall10 Sorry to hear that! I will send you a PM to help! 

[maybeshayy]

Also, THANK YOU for mentioning this. I've been looking all week to see if everybody is having the same issue!

[maybeshayy]

Not even all day, it's been a whole week. Hopefully I can get in touch as well because I need to change my birthday since it's incorrect. Hope it will work for you soon! 😄

[LaurieBT]

@maxosaxo,

You might need to stay on the chat page for a minute or so until it becomes available. I'll send you a message shortly to assist.

Best regards,

Laurie

[ayann98]

Why live chat is unavailable everytime?

[DaneeBT]

@ayann98 At the time of your post, our Live Chat was not open. Representatives are available via live chat:
MON-FRI: 5am - 9pm PT
SAT-SUN: 6am - 9pm PT

We also recommend waiting on our Contact Us page (https://www.sephora.com/beauty/contact-us) for a few moments to see if it shows as Available. If it does not show as Available after waiting a few moments, please check back later. Additionally, it looks like your private messages are currently turned off. Please send me a private message with your inquiry if you prefer to be assisted via BIC. 

[maybeshayy]

Hello! Could I please change my birthday since it's incorrect? Thanks! 

[keelybt]

@maybeshayy I will send you a PM. 

[Deewhy]

I purchased two $100 of Sephora gift card I only saw 6 numbers instead of 8 number please help me

[Transcendence44]

I've also been trying for a whole week. Can you PM me?