Live Chat Unavailable During Business Hours

[GSS1]

Hi Sephora Support,

I’m trying to resolve an issue with my recent order, which hasn’t been picked up due to the ongoing Canada Post strike. Unfortunately, I’ve noticed that the live chat option has been unavailable all day, even during regular business hours.

Could you please advise on how I can get in touch with customer service to address this matter? Alternatively, if there’s another way to expedite my query, I’d appreciate your guidance.

Thank you for your help!

[keelybt]

@GSS1 I'm sorry to hear that you are having trouble accessing chat. It can take a minute to update to available.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672.

[cocomahe]

Mine too

[keelybt]

@cocomahe  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service