Live Chat Unavailable All Day

[MaryKd11]

Is anyone having any luck using the live chat? It has been showing as unavailable for me all day.

I received my order in a compromised condition. The package seal was broken, and half the items had seals removed not to mention some of them were half empty.

[anikaasija]

This has been happening to me as well for several days. 

[DaneeBT]

@anikaasija I'm sorry to hear that! I'm sending you a PM. 

[Night8209]

same here, it's been unavailable for me for some reason

[keelybt]

@Night8209 I will send you a PM. 

[Thykk]

me too

[keelybt]

@Thykk I will send you a PM to help. 

[DaneeBT]

Hi @MaryKd11 

If our Live Chat is showing as unavailable during our business hours, that means that all agents are assisting other clients. I'll send you a PM to further assist! 

[beauty6643]

Ordered a dyson airstraight because I keep seeing it all over tiktok I even did same day delivery and the Uber driver stole it and delivered me a empty box Uber admitted to it being stolen Uber is the biggest pain to get in touch with I tried to get in touch and so did the store the item came from and they just keep making stuff up but then admitted the driver took it but no refund sephora declined my first request for refund or replacement I sent them all proofs from Ubers emails hopefully they’ll understand what happend I can’t believe this

[mtlfdz]

Hi, can you help me too please ?

[RebeccaGray]

If representatives are busy helping other people, they would put you in a que and not say "unavailable"

[jcarnovale]

This has been happening to me as well for a few days.

[LaurieBT]

Hi @jcarnovale,

My apologies! I'll send you a message shortly.

Best,

Laurie 

[awizz20]

Live chat not working for me either. Need help with orders. 

[DaneeBT]

@awizz20 It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and details of the issue or you may contact us via phone at 1-877-737-4672 or via our live chat during our business hours for assistance. (If our live chat is currently showing as unavailable, please wait a few moments for it to show as available. If it is still unavailable, please check back later.)

[nataliedx11]

I'm having the same issue, please help.

[LaurieBT]

Hi @nataliedx11,

I'll send you a message to assist!

Best,
Laurie 

[SHAFAGASADOVA]

I'm having the same issue, please help!

[eijnim]

i'm having the same issue!

[KeilanaLi]

I'm having the same issue. I keep spontaneously logging in and have been trying to reach them for weeks, yet it always comes up as unavailable. I sent them an email too, but that was several days ago and I've yet to receive a response. 

[LaurieBT]

Hi @KeilanaLi,

My apologies! I'll send you a message.

Best,

Laurie

[LaurieBT]

Hi @eijnim,

I’ll send you a message to help! 

Best regards,
Laurie