Linking Accounts

[VanillaTia]

Hi there! I noticed that the points I’m accumulating in store with my phone number are not showing up on my account online? Is there any way I can link the two together?

Thanks!

[LaurieBT]

Hi @VanillaTia,

We're happy to help! It looks like your private messages are turned off. If you'd like to send me a private message with more details, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie   

[Isa223]

i have the same problem when i purchase something in store i use my phone number and i have points on that account but when im on my phone in the app it shows 0 points an dim not sure how to get that same account connected to my number if i can put them together ?

[LaurieBT]

Hi @Isa223,

We're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie