Link to share VIB Rouge Discount

[jsmile]

Spoiler

I recieved an email stating that I can share my Rouge Discount, but my friend said they got an error.

Spoiler

 

[LaurieBT]

Hi @jsmile,

The link can only be clicked once. After that, the error message will appear. 

The first time your friend clicked the link and signed into their account, they should have received an email with the promo code, which will be valid from 11/1 - 11/4. Please have your friend check their email inbox. The subject line starts with: "You’re getting 20% off"

If they went back and clicked the link again, they will see the error message "Sorry, this link has reached its maximum redemption limit," but they should simply check their email inbox for the promo code. I hope this helps to clarify!  

Best,

Laurie

[jsmile]

Thanks @LaurieBT.

I think i accidentally clicked on the link and opened the link myself myself because I was copying and pasting it to my friend via DM. Is there a way to re-send it? 

[jsmile]

@LaurieBT I asked her and she said she never recieved an email. 

[LaurieBT]

@jsmile, thank you for confirming! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your friend's registered email address, I'll look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[jsmile]

@LaurieBT  - I've enabled DM and sent you a message.

[LaurieBT]

Hi @jsmile, since your account is already Rouge and it's your own link, I don't believe it will work the same if you click it yourself. Can you please confirm if your friend already checked their email inbox?  

[jsmile]

Yes she clicked on the link I sent her and this is what she sent back:

 

[LaurieBT]

@jsmile, I'm so sorry for the trouble! To clarify, she does not need to click the link. Can she simply check her email inbox? Does she see an email with a promo code?