Lies

[ritzypie]

I ordered last year clarins products and got Neutrogena sunscreen that was used. I called and your company thought I lied. Then I called customer service and spoke to a manager and apologized and added sephora cash to my account so when I shop next time and get a bit taken off. I have shopped and had to pay full price, and the staff are not kind. Can you please help me here? Your company ripped me off and I need an explanation. 

#fake #customerservice Clarins V-Facial Instant Depuffing Face Mask 2.5 oz/ 74 mL #neutrogena @sephora

[LaurieBT]

@ritzypie, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!