Laneige multiplier points, not working

[goldenprincessE]

For the LANEIGE 5X points benefits, despite adding the code into the coupon box, it did not take, and I had tried this a few times, all on the app. I don’t know why it’s not taking! Super weird. LANEIGE Lip Glowy Balm – Lightweight Hydration Lip Treatment with Shea Butter Pink Supernova #laneige lip glowy balm lightweight hydration 
@laneige LANEIGE Glaze Craze Tinted Polypeptide Lip Serum Treatment Black Plum Glaze 

[keelybt]

@goldenprincessE I'm sorry to hear that! Were you attempting to add the promo on the app? If you placed your order,  please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service