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Post in Customer Support

Lancôme Teint Idole Shades Missing

I’ve been trying everywhere trying to understand why you removed the Lancôme Teint Idole 540 from all the stores within 15 miles? I bought this foundation in my local Sephoras regularly and now the item has been completely removed from shelves and only sold online. The 530 Suede is in the stores. The 550 is in stores but the 540 is removed? Why? Why? Why? It’s already hard to find foundations that work, why is this one being made so hard to get to?? At least put it in the JCP Sephoras! Regular users do not want to go online and wait for something as simple as foundation to be shipped to their house. Please fix this.

Re: Lancôme Teint Idole Shades Missing

Hi @Miks33,


I sincerely apologize about this and appreciate you taking the time to provide us this feedback. I recommend contacting your local store directly for availability. Thank you!


Best Regards,

❤️ Raquel 


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