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Post in Customer Support
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islissa1
NEWCOMER I Rouge
‎09-11-2019 07:18 PM
‎09-11-2019 07:18 PM

LOST OT STOLEN PACKAGE

I ordered some stuff on the 9/5 delivery date was set for today and I just checked my emails and it said it was delivered but I never received it.. what can I do? I already asked my neighbors and nothing. This has never happened to me!
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kevinbt
ALUM II Insider
‎09-11-2019 07:32 PM
‎09-11-2019 07:32 PM

Re: LOST OT STOLEN PACKAGE

Hi @islissa1, I'm sorry to hear that! For lost orders, we must wait 24 hours after the package is showing as delivered before moving forward.  If you do not have the package by the end of the day tomorrow, please comment back on this thread or you can give us a call at 1-877-737-4672 for immediate assistance.  I'm sorry for the inconvenience! 

 

Regards, 

Kevin

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  • 1 reply
  • ‎09-11-2019 07:18 PM
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