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Post in Customer Support

Klarna

Does Klarna not work at all? I've tried it in the past and received the pop-up saying that I can't proceed (I meet all criteria to use their service), but I haven't thought much of it back then. Now, I was rushing to buy a gift today along with other products that I was running low on, but I got the same pop-up when I tried using Klarna again. Anyone else have this issue?

 

Also taking this chance to finally celebrate since afterpay is coming to Sephora! Whoop!

 

 

Re: Klarna

Hi @Andreiii

 

I'm sorry to hear about this! Please note, all items in your cart must be eligible to qualify for Klarna. Current restrictions include:

 

Your order must be placed and shipped within the US
You cannot buy a Gift Card or a FLASH subscription
You cannot redeem Sephora Credit Card Rewards
You cannot use multiple payment methods, including gift cards. Klarna must be your sole payment type
Your order cannot exceed $1000

 

If your cart meets this criteria and you're still unable to use Klarna, please contact the company directly for more insight. You can contact Klarna in the Klarna app or at klarna.com.

 

Regards,

Danee

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